CARLY KNOWLES

Melbourne, VIC Australia | 0481 204 101 | carlybknowles@gmail.com

  • Sales enablement leader with 15+ years of experience designing and delivering global enablement programs for high-tech organizations. Proven expertise in onboarding, curriculum design, and sales productivity strategies. Skilled in creating engaging learning experiences that accelerate ramp time and drive revenue growth.

  • Instructional Design & Learning Development: eLearning, microlearning, curriculum design, content strategy, blended learning, onboarding, performance improvement

    Authoring Tools & Multimedia: Articulate Storyline & Rise, Adobe Captivate, Camtasia, NytroAI, Vyond, 7 Taps, Canva, Adobe Creative Suite, WellSaid Labs, Absorb LMS

    Learning Systems & Technology: LMS administration, training analytics, mobile learning apps

    Collaboration & Productivity: Project management, cross-functional team leadership

  • Sales Enablement Senior Manager | Equinix | Melbourne, VIC | 07/2020 – Present
    - Designed and delivered global sales kickoff curriculum, including interactive games and reinforcement activities
    - Developed 50+ branded enablement assets (videos, tutorials, eLearning modules), improving onboarding effectiveness
    - Mentored and coached new enablement professionals, fostering team growth and capability
    - Partnered with SMEs and sales leaders to create impactful enablement experiences aligned with business goals
    - Managed end-to-end project timelines from needs assessment to post-launch evaluation

    Instructional Design Team Lead | Vivos Therapeutics | Dallas, TX | 06/2018 – 03/2020
    - Directed a team of 4 instructional designers, delivering 30+ lessons and 90+ videos for organizational training
    - Established eLearning templates and design standards, ensuring consistency across programs
    - Created development guides and managed team performance, improving content quality and delivery speed
    - Collaborated with SMEs to update courses and evaluated program effectiveness using learner feedback and performance metrics

     Sales Training Content Developer | Motorola Solutions | Plano, TX | 11/2015 – 06/2018
    - Produced comprehensive sales training content including eLearning, microlearning, videos, and animations
    - Managed weekly mobile training app, increasing engagement among global sales teams
    - Partnered with SMEs to maintain curriculum and ensure readiness for product launches
    - Measured training impact and recommended improvements based on performance data

    Training Systems Administrator (Contract) | Mad Mex Fresh Mexican Grill – Sydney, NSW | 08/2014–01/2015
    - Administered LMS and communications platform launch, including user accounts, workflows, permissions, and reporting
    - Adapted existing eLearning content for system compatibility and improved learner experience
    - Troubleshot technical issues and collaborated with cross-functional teams and external vendors to resolve system challenges

    Training Development & Facilitation | Sabre Holdings, GetThere University – Southlake, TX | 05/2013–04/2014
    - Facilitated web and classroom trainings for internal teams and external customers on technical tools, product releases, and best practices
    - Developed advanced training sessions, technical documentation, and student guides aligned to business needs
    - Managed LMS content, course schedules, assessments, and reporting to ensure accuracy and compliance

    Trainer | Rosetta Stone – Ashburn, VA | 06/2006–12/2010
    - Designed and delivered region-specific training curricula across multiple platforms: LMS, in-person, WebEx, and one-on-one coaching
    - Developed visual, engaging, and performance-driven learning materials including presentations, guides, handouts, and assessments
    - Monitored and evaluated training effectiveness via learner performance, sales metrics, and feedback to improve instructional impact
    - Facilitated train-the-trainer programs and management coaching to expand organizational training capacity

  • Bachelor of Science, Instructional Technology | Northern Illinois University

    Undergraduate Certificate in eLearning Design

  • Brandon Hall Excellence Awards:
    Gold (Best Sales Onboarding Program)
    Bronze (Best Use of Games in Learning)