CARLY KNOWLES
Melbourne, VIC Australia | 0481 204 101 | carlybknowles@gmail.com

Skills: eLearning development, video and audio recording and editing, team mentoring, adapting to new technology for more efficient development, sales enablement and subject matter expert collaboration, project management and performance evaluation, curriculum development tools adoption, branding alignment, and training needs assessment.

Sales Enablement Senior Manager, Equinix
(Remote) Melbourne, VIC, Australia. 07/2020-present

  • Design and develop engaging and effective enablement content, including eLearning modules, video, animations, job aids and other assets tailored for technology professionals

  • Mentor and develop junior and new-to-career enablement professionals to become top performers in the technology industry

  • Collaborate with technology sales and engineering professionals to create impactful enablement experiences that drive both quota retirement and employee growth

  • Identify best practices and current trends in technology and translate them into effective enablement resources

  • Manage digital services on demand tools that provide preparation or in-call knowledge to sales and engineering departments

Instructional Design Team Lead, Vivos Therapeutics
Dallas, Texas, USA. 06/2018 – 03/2020

  • Develop high quality eLearning content for the organization including 23 lessons and over 90 videos

  • Manage development of eLearning content for a team of four instructional designers, over 30 courses

  • Develop all eLearning templates and standards that promote effective learning outcomes and align with the unique needs of the learner

  • Manage growth, development, and performance of a team of four instructional designers

  • Review all content during the development process and program rollout

  • Record and edit all audio files

  • Evaluate effectiveness of eLearning programs

  • Establish project outlines and deadlines

Sales Training Content Developer, Motorola Solutions
Plano, Texas, USA. 11/2015 – 06/2018

  • Develop all sales training content including elearning, micro learning, videos, animations and graphics

  • Manage mobile app that delivers training every week

  • Record and edit all audio voiceovers

  • Collaborate with subject matter experts to create and maintain training curriculum

  • Manage simultaneous content development projects

  • Create training content and ensure availability prior to product launches by collaborating with the sales organization

  • Identify and prioritize training needs based on customer cases

  • Maintain and update existing training materials based on product introductions, product changes, sales strategy changes,

  • and feedback

  • Evaluate training by measuring results and recommending program changes

  • Identify other training/education needs and assist in development of documentation or other support material

  • Establish project outlines and deadlines for development projects

Training Systems Administrator, Mad Mex Fresh Mexican Grill (Contract)
Sydney, NSW, Australia. 08/2014 – 01/2015

  • Administer launch of new learning management system and communications platform

  • Manage system requests, workflows, profiles, groups and permissions

  • Edit and revise library of elearning modules to fit system requirements (Articulate Storyline)

  • Troubleshoot system and user functionality

  • Liaise with teams in finance, operations, management, and external system account managers to discover needs and find resolutions

Training Development and Facilitation, Sabre Holdings, GetThere
Southlake, Texas, USA. 05/2013 – 04/2014

  • Facilitate webcast and classroom trainings covering website configuration, individual travel products, product releases, technical tips and tricks for internal sales and technical teams as well as external customers

  • Develop advanced training sessions for internal and external customers

  • Manage and update technical documentation

  • Meet with Subject Matter Experts (SMEs) to understand content and create student guides

  • Update learning management system for customer classes, reference materials, and self-paced learning courses

  • Research and address all incoming queries within a 72-hour timeframe

  • Manage and update all learning content on the LMS including documentation, classroom schedules, assessment scores, et al

Trainer, Rosetta Stone
Ashburn, Virginia, USA. 06/2006– 12/2010

  • Develop and design training curricula based on needs including outlines, PowerPoint presentations, trainer’s guides, handouts, job aides and assessments

  • Ensure all new curricula is visually appealing, properly edited, accurately presented and exceeds company standards

  • Create and implement training via multiple platforms including the Learning Management System (LMS)

  • Track the effectiveness of trainings based on analysis of sales, assessments, and feedback

  • Develop and deliver customized training based on specific regional needs determined by communication with management as well as performance outcomes

  • Facilitation of trainings via multiple platforms such as WebEx, conference room, onsite, one-on-one, and train-the-trainer and management coaching

  • Develop regional training plan; scheduling, and executing training tailored to meet objectives

  • Provide frequent assessment and feedback of training initiatives to regional and direct manager

  • Evaluate training success on key initiatives

  • Design and implement product, sales, and operational training materials for sales personnel, including management


    Volunteer and Special Interests

2020-2022, Highland Village Zoning Board of Adjustments Citizen Councilmember, Highland Village, TX

2017-2019, Dallas Arboretum Member, Dallas, TX

2017-2018, Dallas Running Club Member, Dallas, TX

2016-2017, Mosaic Family Services, Dallas, TX

2015 Sydney Writers Festival, Sydney NSW, Australia